Frequently Asked Questions
Answers to all your questions about wjj2
For the questions you have about accounts, deposits, the VIP program, and support, wjj2 provides straightforward and clear answers — in full English.
It is natural to have many questions before or while playing at wjj2. On this page we have organised the most frequently asked questions into five sections — support, account and login, VIP program, account verification, and how to deposit money. Every answer is written in plain English so you can make decisions quickly. If you cannot find an answer to your question here, our 24/7 support team is always ready.
Support Questions
Yes, the wjj2 support team is fully able to assist in Bengali. Support is also available in English, but Bangladeshi players have the option to communicate in Bengali. Simply describe your issue clearly in Bengali and you will get a fast resolution.
wjj2 support is available seven days a week, twenty-four hours a day — that is, 24/7. Whether it is three in the morning or early dawn, send a message on live chat and our team will respond. Support is not closed on holidays or public holidays either.
To get your issue resolved quickly, have a few details ready in advance: your registered email or username, a brief description of the problem, and if applicable, a transaction ID or screenshot. This helps the support agent understand the situation quickly and provide an effective solution.
wjj2 has two support channels. First, you can speak directly via live chat from within the site — this is the fastest method. Second, you can contact by email: [email protected]. Email is especially useful for complex matters or when you need to send documents.
Account & Login
To register at wjj2, go to the site and fill out the sign-up form. Enter a valid email address, a unique username, and a strong password. Once you confirm your details, your account will be created. Please note, this site is for people aged 21 and above only.
For a secure account, your password should be at least eight characters long and contain a mix of uppercase letters, numbers, and special characters. Using easily guessable passwords (such as your date of birth or "password123") is not recommended. If you forget your password, you can reset it from the login page.
Yes, you can log in to wjj2 from any device — smartphone, tablet, or computer. When logging in from a new device, a verification code may be sent to your email for security purposes. You will get access as long as you enter the correct username and password.
Some personal details can be updated from profile settings. However, changing your name may require verification, because the name must exactly match the name on your mobile wallet (such as bKash or Nagad) account. If you get stuck on any detail, contact the support team for help.
VIP Program
The biggest benefit of the wjj2 VIP program is weekly cashback. In addition, higher-tier members enjoy priority support and special offers. The higher the tier, the more benefits — from cashback rates to personalised service, the VIP experience is on a different level.
wjj2 has five VIP tiers in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; Diamond — up to 1.0% weekly cashback. Benefits increase progressively at each tier.
Each week, cashback is calculated based on the total amount you have wagered. At the end of the week, the cashback amount is credited directly to your account at the applicable rate. If you are on a higher VIP tier, you will receive cashback at a higher rate. It is an effective reward system for regular players.
By playing regularly and actively, you can be promoted to a higher VIP tier automatically. The more you play and the longer you stay active with wjj2, the faster you will reach the next tier. The platform monitors the progress of active players and promotes them according to their eligibility.
Account Verification
wjj2 may request verification typically at the time of your first withdrawal or to confirm account security. This is a normal security process. Once the account holder's identity is confirmed, transactions are completed more smoothly and the account stays protected.
For proof of identity, a National ID card (NID), passport, or driving licence is generally accepted. For address verification, a recent utility bill or bank statement may be requested. Simply send scans or clear photos of the documents to support.
Yes, this is very important. The name on your wjj2 account must exactly match the name on your mobile wallet (bKash, Nagad, Rocket, or Upay) account. If the names do not match, withdrawals may be blocked. It is therefore recommended to enter the correct name at the time of registration.
wjj2 uses SSL encryption to protect your personal information and documents. All documents submitted for verification are used solely for the purpose of confirming identity and are not shared with third parties. For more details, please see our privacy policy.
How to Deposit Money
You can deposit at wjj2 via four mobile wallets: bKash, Nagad, Rocket and Upay. These are the most popular mobile payment services in Bangladesh, making it accessible to almost everyone. The minimum deposit amount is ৳500 for all methods.
After logging in, go to the cashier or deposit page and select bKash as the payment method. Enter the amount following the on-screen instructions and complete the transaction. Payment can be made via the bKash app or by dialling *247#. The minimum deposit amount is ৳500.
The deposit process via Nagad is just as simple as with bKash. Select Nagad on the cashier page, enter the amount, and confirm the payment using the Nagad app or by dialling *167#. Deposits can be made from ৳500 minimum across all methods and funds are generally added to your account instantly.
Deposits usually arrive in your account within a few minutes. If there is a delay, first check your mobile wallet history and keep the transaction ID or screenshot ready. Then contact the support team via live chat or email ([email protected]) with that information and they will resolve the issue quickly.
wjj2 does not charge any service fee on deposits. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction fees, which depend on the policies of the relevant app. It is worth checking your wallet's fee structure once before making a deposit.
Still have questions? We are always ready to help
The wjj2 support team is by your side day and night, seven days a week. Bengali or English — ask your question whichever way suits you.